Elements and Performance Criteria
- Elements define the essential outcomes
- Plan group activities and resources
- Review available information and identify the needs of the group
- Generate ideas for activities that respond to identified needs
- Identify, calculate and document the resources required for group activities
- Identify and follow up on the need to make submissions for potential sources of assistance and resources within scope of own job role
- Organise resources according to organisation procedures
- Coordinate group planning processes
- Seek opportunities actively for collaborative planning and shared ownership with clients
- Solicit, analyse and prioritise information about group’s needs and expectations
- Negotiate the purpose of group activities with the group allowing time and opportunity for individuals to articulate their ideas and wishes
- Translate purpose of proposed group activity into a set of documented aims and objectives based on input
- Analyse potential impact on group operation of the values and beliefs of both worker and client
- Design group strategies that promote effective group operation and take into account specific characteristics of participating clients
- Manage group processes and conflict
- Promote opportunities for open dialogue and active listening between group members
- Encourage and model sensitivity to diverse participants
- Use strategies to prevent conflict within own role, power and capacity
- Identify and reinforce the outcomes of positive conflict
- Clarify and confirm principles and practices of conflict resolution in a group and seek agreement to implement them
- Encourage acknowledgement of rights and responsibilities and perceptions of all participants in the conflict situation
- Offer opportunity to all participants for debriefing, support, mediation, consultation and facilitation
- Evaluate group activities
- Ensure aims and objectives of the group activity provide the basis for evaluation and feedback
- Seek feedback from group participants on leadership style, group process, achievement of objectives, other achievements and areas for development
- Document evaluation information according to organisation procedures and distribute to relevant people